Order buttons and order blocks

Order blocks help customers with one order without contacting you: see when it ships and arrives, track it, review it, get help, buy it again, ask for a change, register a product, see when returns close or read care instructions. They go in two places:

• Order button: a button in each order’s actions, on the Orders and Order status pages. Shopify adds it to each order’s action menu, so there’s nothing to add in Shopify’s editor.
• Order status: a block on the page for one order. It shows in the Customer accounts app block, which you add to the Order status page once in Shopify’s editor, with the page’s other blocks.

Requires: any Shopify plan except Starter (no Shopify Plus needed) and Shopify’s new customer accounts. Account blocks come with the Deals & Rules and Buddy plans, or count as the Free plan’s one customization. See set up account blocks.

Block	Order button	Order status	Profile
Order link button	✓	✓
Get help with an order	✓	✓
Buy again with choices	✓	✓
Request a change	✓	✓
Product registration	✓	✓	✓ (a list of registered products)
What happens next		✓
Return window		✓
Order guide		✓

Choose the place under Where it shows. Conditions under This order, such as Fulfillment status or Hours since ordered, are available for both.

The order button

1. On the Customer accounts tab of the Customizations page, click Create customization and choose a card: Buy again with choices for a reorder button, Order link button for a review or tracking link, or Get help with an order, Request a change or Product registration for a form. Pick its template or Start blank.
2. Under Where it shows, keep Order button. New blocks of these types start there.
3. Set the Button text and the block’s settings, and add conditions under Who sees it if only some orders should get it.
4. Turn on the switch in the Status card so it says Published, then save. There’s nothing to add in Shopify’s editor: the button shows in the actions of each order that matches.

Shopify shows one Checkout Buddy button per order. When several order button blocks match an order, the one with the lowest Order under Where it shows shows; with equal numbers, the oldest. Use conditions to give different orders different buttons, and give a button with no conditions the highest Order, so it only shows on orders the others don’t match. For example, with Order 1, 2 and 3:

1. Request a change, when Hours since ordered is less than 2 and Fulfillment status is any of Unfulfilled.
2. Write a review (an Order link button), when Days since delivered is more than 5.
3. Get help with an order, with no conditions, for every other order.

An Order link button opens its link. The other blocks open their form in a Shopify window over the page. To offer more than one action on the same order, put the others on the Order status page as blocks. Every block made for that page shows, stacked by Order on the page. See which blocks show.

On the Order status page, a form block shows as a card with its heading, intro and a button that opens the form. Customers who opened the page from a link without logging in see “Log in to continue.” and a Log in button instead.

Screenshot needed

An order on the Orders page with its actions menu open, showing a Get help button from Checkout Buddy

Get help with an order template, Orders page, one order.

Order link button

A button that opens a link for the order: tracking, a review form, an invoice, a care guide.

Setting	What it does
Button text	The button’s label, such as “Write a review”.
Link	The address it opens. Put the order in it with {{ orderNumber }} (1001), {{ orderName }} (#1001) or {{ orderId }} (the ID in its admin URL), and the customer with {{ email }}.
Heading, Text	On the Order status page only: optional text above the button.

Values in the link are URL-encoded, so #1001 or an email address don’t break the address. For example, the Write a review template, on the Order link button card, uses:

https://example.com/reviews?order={{ orderNumber }}

On the Order status page the link opens in a new tab.

Get help with an order

Answers first, then a form. Common questions show above the form, so many customers don’t need to send it.

Setting	What it does
Button text	The order button, or the button on the block. “Get help” by default.
Form heading	“Get help with order #1001” if empty.
Intro	Optional text above the form.
Answers first	Questions and answers shown above the form. Click Add question.
Topics	Customers pick one, such as “Damaged item”. Leave empty to skip. Click Add topic.
Message label	The message box’s label. “Tell us more” if empty.
Contact email, Help center or chat link	Optional. Shown in the form as Email us and Contact us links.
Send button	“Send” if empty.
After sending	The message customers see once the request is sent.

Customers pick a topic, write a message and send it. The request is saved on the order, and its Customer request status is set to Open. Until you set that status to Done, the block shows the customer a note such as “You sent a request on Oct 7, 2026. We’ll be in touch.” See see requests and registrations.

Buy again with choices

Customers pick which items and quantities to buy again.

Setting	What it does
Button text	The order button, and the button that buys the items.
Heading	“Buy again” if empty.
Intro	“Choose the items and quantities you want” if empty.
Buy goes to	Their cart, to keep shopping (the default), Straight to checkout or Shop Pay.
Discount code	Optional. Applied when they buy.

Every item in the order starts ticked, with the quantity they ordered. Customers untick items or change quantities (1 to 99), and the button opens your online store’s cart with those items and your code, or checkout or Shop Pay, as Buy goes to says. It starts a fresh cart with just those items, replacing what was in it.

Request a change

For a few hours after ordering, customers can ask to change their address, delivery instructions or items. You approve and make the change in Shopify.

Setting	What it does
Button text	“Request a change” by default.
Customers can ask for	Hours after ordering. 0 for no limit.
Form heading, Intro	Optional text for the form.
What they can change	The options customers pick from, such as “Change shipping address”. Click Add option.
Message label	“Tell us more” if empty.
Contact email, Help center or chat link	Optional Email us and Contact us links, shown after the customer sends a request or once changes are closed.
Send button, After sending	As in Get help.

Customers see until when they can ask (for example “You can request changes until Oct 7, 2026, 3:15 PM”), pick what to change, optionally which item, and describe it. Once the time is up, or if the order was cancelled, the form says “This order can no longer be changed online.” and shows your contact links.

The time limit only closes the form. To hide the button too, add an Hours since ordered condition. The Request a change template does this, and also requires Fulfillment status Unfulfilled.

Requests are saved on the order like Get help requests, and set Customer request status to Open.

Product registration

Customers register an item from the order for warranty: serial number, purchase date and your own questions.

Setting	What it does
Button text	“Register product” by default.
Form heading, Intro	Optional text for the form.
Serial number label	“Serial number” if empty.
Serial number required	Customers must enter a serial number.
More questions	Extra questions, built with the same form builder as Profile fields, including logic.
Register button	“Register” if empty.
After registering	The message customers see once registered.

Customers choose an item that isn’t registered yet, enter the serial number, check the purchase date (it starts as the order date) and answer your questions. Registrations are saved on the order, in its Product registrations metafield. On the Order status page, items already registered from that order are listed with a check mark.

On the Profile page, a Product registration block lists what the customer has registered from their 20 most recent orders, with serial numbers. Its settings are Heading, Text and When nothing is registered.

What happens next

Order status page only. Shows the order’s steps with their dates and ticks them off as the order moves along: ships by and arrives by for shipped orders, or ready by for pickup. It’s the thank you page’s What happens next block, following the order after the thank you page.

Setting	What it does
Heading, Intro	Optional heading and text.
Days to prepare an order, Same-day cutoff, Days you ship, Add a day you don’t ship	When an order ships, counted from when it was placed. The same settings as the checkout block.
Days in transit, from, to	How long delivery takes after it ships. The template sets 3 to 5.
Count days in transit as	Business days, as Shopify does (the default, Monday to Friday) or Calendar days.
Days until a pickup order is ready	For pickup orders. The default is 0, the same day.
Steps for shipped orders, Steps for pickup orders	Up to 6 steps each. Leave them empty to use the default steps.

The order’s own dates replace the estimates as soon as Shopify has them:

Where the order is	Steps ticked off	Dates
Placed, not shipped yet	The first	Ships by your estimate, arrives your days in transit later
Shipped	All but the last	The day it shipped, the carrier’s name, and Shopify’s expected delivery date when the tracking has one
Delivered	All	The day it arrived
Pickup, not picked up yet	The first	Ready by your estimate
Picked up	All

An estimate that has passed is left out rather than shown as a broken promise: an order that hasn’t shipped by its ship-by date shows “Preparing your order” with no date. Cancelled orders and orders with nothing to ship don’t show the block.

Default steps:

Shipped orders	Pickup orders
Order confirmed: We’ve received your order.	Order confirmed: the same text
Preparing your order: Ships by (date), then Shipped (date).	Preparing your order: We’re getting your items ready.
On its way: We’ll email you tracking details when it ships, then With (carrier).	Ready for pickup: Ready by (date). We’ll let you know when you can collect it. Once picked up: You’ve picked up your order.
Delivered: Expected (dates), then Arrived (date).

Default steps come in English and French. In your own steps, shipDate, deliveryDate, deliveryDateFrom, deliveryDateTo, readyDate and carrier hold the order’s dates, as on the thank you page, and all personal text works.

Shopify limits

• Shopify doesn’t tell apps a shipping method’s delivery estimate after checkout, so arrival dates before shipping use your Days in transit. Set them to match your shipping rates.
• Shopify only tells apps a pickup order is ready once it’s picked up. Until then, the last pickup step keeps its ready-by date, or no date once that day has passed.

Template: What happens next.

Return window

Order status page only. Shows when returns close, marks final sale items, and can let customers request an exchange.

Setting	What it does
Heading, Text	Optional text.
Return window	Days after delivery. Match your return policy. 0 hides the window.
Final sale product tag	Items whose product has this tag are marked “Final sale”.
Final sale note	Shown under the final sale items.
Let customers request an exchange	Sends a Shopify return request for one item, with what they want instead in the note. You approve it in Shopify.
Exchange button, Exchange intro	The exchange button and the text above it.

Customers see one of: “You can return items until Nov 6, 2026 (30 days left).”, “The return window closed on Nov 6, 2026.” or, before delivery, “Your return window starts when your order is delivered.” The delivery date comes from the order’s tracking.

With a Return window, the exchange button shows while the window is open, so after delivery. Without one, it shows whenever the order has items Shopify lets the customer return. They pick an item and say what they’d like instead. Checkout Buddy files a Shopify return request for one of that item, with “Exchange for:” and their answer in the note, and a return reason from the ones Shopify suggests for it.

Order guide

Order status page only. Shows care, setup or warranty information for each item in the order, from your product metafields.

Setting	What it does
Heading, Text	Optional text.
Add metafield	Up to 6 product metafields, each with a Heading (such as “Care”), Namespace and Key.
When no item has a guide	Text to show when none of the order’s products have a value. Leave empty to hide the block.

Use product metafields of text, rich text, link or file types. Each product with a value gets a section customers open by its title; files and links show as a link.

1. In Shopify, go to Settings → Custom data → Products and add a metafield definition, for example Care instructions with the namespace and key custom.care_instructions.
2. Fill it in on your products.
3. In the Order guide block, enter the same Namespace and Key, then save. Checkout Buddy turns on the definition’s Storefront access when you save, because customer account pages read product metafields through Shopify’s Storefront API.

If you add the definition after saving the block, save the block again. A metafield without a definition shows nothing.

See requests and registrations

Help requests, change requests and registrations are saved on the order, in metafields Checkout Buddy pins to the order page in Shopify:

Metafield	What it holds
Customer requests	Each request: help or change, the topic, the item for change requests, the message, the customer and the date.
Customer request status	Open when a customer sends a request. Set it to In progress or Done yourself.
Product registrations	Each registration: the item, serial number, purchase date, answers to your questions, the customer and the date.

To find open requests:

• In Shopify’s Orders list, filter by Customer request status.
• On the Customer accounts tab on Checkout Buddy’s Customizations page, the Customer requests card lists up to 25 orders with an open request, most recently updated first, with the latest topic and message. View order opens it in Shopify; Mark done sets its status to Done. The card shows when you have a Get help or Request a change block.

Setting the status to Done also clears the “You sent a request” note on the customer’s order. A new request from the customer sets it back to Open.

Things to know

• No email notifications. Requests and registrations are saved on the order only. Check the Customer requests card or filter your Orders list.
• Each order keeps its latest 50 requests and its latest 50 registrations.
• Order buttons show on every order that matches. Without conditions, a Request a change button also shows on old orders, where its form says the order can no longer be changed.
• Orders older than 60 days. Shopify doesn’t let apps read orders older than 60 days yet, so order buttons and Order status blocks that need the order don’t show on them.
• Exchanges are return requests. Shopify handles them like any return request: approve or decline them on the order.
• Buy again and Product offers add products through a cart link, which can’t carry line item properties.