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Checkout Buddy Help

Get help and request features

Contact support

Section titled “Contact support”

Email kyle@keylayapps.com, or use the Contact support form on the app’s Help page. The form adds your store’s address and plans for you. You’ll usually hear back within 1–2 business days.

For an answer right away, ask Sidekick, Shopify’s AI assistant: it can look at your Checkout Buddy setup and answers from this help center. The Contact support form has an Ask Sidekick first button once you’ve written your message.

The Help page also searches this help center, and lists fixes for the most common problems.

Include the following so we can help straight away:

  • Your store’s .myshopify.com address (the form adds it for you)
  • The ID of the block, or the name of the function, you’re asking about
  • What you expected to happen, and what happened instead
  • A screenshot or short screen recording of checkout
  • Whether you’re testing on a live store, a development store, or in the Checkout Editor preview

To send screenshots or recordings, email us directly.

Request a feature

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On the app’s Home page, click View feature requests to see what others have asked for, vote for the ones you want, or post your own with a Title and Description. You can also comment on a request. Other merchants who use Checkout Buddy can see your store name on your requests and comments.

We read every request. Requests that fit the app are added over time; their status changes to In progress and then Completed.

Other places to find us

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