Frequently asked questions
The Frequently Asked Questions block shows a list of questions. Customers click a question to reveal its answer. Use it for shipping times, returns, and anything else that makes customers hesitate at checkout.
Available on the Free and Business plans. Needs Shopify Plus. Also works on the thank you and order status pages.
Settings
Section titled “Settings”| Setting | What it does |
|---|---|
| Subheading | Optional heading, such as “Questions?”. |
| Body text | Optional text under the heading. |
| FAQ | One entry per question, each with a Question and an Answer. Click Add field to add more, or Remove FAQ to delete one. |
Body text, questions, and answers support dynamic text: links, bold, colors, and order variables. For example:
When will my order arrive?{{ selectedDeliveryOptionLowerEstimate ? `Usually within ${selectedDeliveryOptionLowerEstimate}–${selectedDeliveryOptionUpperEstimate} days with the shipping method you picked.` : 'Choose a shipping method to see an estimate.' }}Things to know
Section titled “Things to know”- Keep links and tooltips out of the Question. The question is the button that expands the answer, so interactive content there doesn’t work well. Put links in the answer.
- FAQ text can’t read product metafields, SKUs, or compare-at prices. Use a Text block for those.
- Translate questions and answers under Translations.