Remove items

Remove items is an automation that takes products out of the cart when your rules pass. Use it for rules like “this product can’t ship to that country” or “the sample can’t be bought on its own”, and add a message so the buyer knows why.

Requires: Shopify Plus and the Buddy plan.

Made one before the Content block?

Line item remover blocks keep working as before, in the Checkout Buddy (v1) app block. See Line item remover (older). New ones are made here.

Set it up

1. In Checkout Buddy, go to Customizations → Content → Create customization → Remove items.
2. Under What it does, choose the Products to remove, and pick only some variants to remove just those. Or enter Product tags, separated by commas: items whose product has any of them are removed, whatever the capitals. You can use both.
3. Add your rules under Which checkouts: they say when to remove the items. With Every checkout, the items are always removed.
4. Write a message, such as “We removed the sample: it can’t ship to your country.”
5. Publish it, save, and make sure a Content app block is in one of checkout’s sections. See where it runs.

How it removes

• The whole line goes at once, every unit.
• Items Product offers added are never removed, gifts and fees included: offers take their own items back out when they stop applying.
• Removed items aren’t added back when the rules stop passing. Putting things back in the cart could add something the buyer meant to leave out.

It starts as Keep it that way: if a removed item is added back while the rules still pass, it’s removed again. Once per checkout removes them the first time only, and Each time the rules start to pass again after the rules stopped passing and pass again.

Examples

You want	Remove	Rules
Products that can’t ship abroad	Product tag us-only	Shipping address · Country · is none of · US
No samples without a full-size product	The sample product	An item in the cart · No item · In the cart · Product tag · matches any of · full-size
An add-on without the product it belongs to	The add-on	An item in the cart · No item · In the cart · Product or variant · matches any of · the main product

Things to know

• It only runs once the buyer reaches a step with the app block. For a rule based on the shipping address, that’s a step after the address, or a place on every step, such as the order summary.
• Express checkouts aren’t affected. Buyers who pay with Apple Pay or Google Pay from the cart skip checkout. For a limit that can’t be skipped, use purchase limits or the checkout blocker, which stop the order instead of changing the cart.
• Without a message, buyers aren’t told why an item went away.