App permissions

New Checkout Buddy features sometimes need extra permissions from Shopify. Shopify asks for them itself the next time you open Checkout Buddy: approve them on Shopify’s screen, and the app opens as usual. Until you approve them, those features won’t work, but everything else keeps working.

Where you’ll see it

• Reopen the app to approve new permissions on a card on the page where you pick a customization, such as a checkout blocker or a price changer.
• Approve customer account permissions on the Customer accounts tab of Customizations, or in an account block’s editor.

For both, close Checkout Buddy and open it again from Apps in Shopify admin. Shopify shows what the app is asking for: approve it.

The branding editor asks on its own. If it shows Update permissions to use the new branding editor, click Update permissions, approve in Shopify, then click I’ve updated them. Your branding stays as it is, and you can keep using the classic editor until then.

If it doesn’t work

Shopify doesn’t ask, or the approval shows an error.

Shopify only lets store staff with permission to manage apps approve app permissions. Try the following, in order:

1. Ask the store owner, or a staff member with app permissions, to open Checkout Buddy and approve.
2. Turn off ad blockers and privacy extensions, which can block Shopify’s approval screen. Or try a private window or a different browser.
3. Email kyle@keylayapps.com. We can send a collaborator request to approve the permissions for you, which takes about a minute. You can remove the collaborator access right afterwards.

Don’t reinstall the app to fix permissions. Uninstalling makes Shopify delete the discounts, checkout rules, and payment and shipping rules Checkout Buddy made, and removes its app blocks from the checkout editor and its Product offers block and app embed from your theme. Your block settings are kept, but the rest has to be set up again. See uninstalling.